Privacy Policy

Last Updated: August 2026

Introduction

adenicalda is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our website and services.

By using our website or submitting information to us, you acknowledge that you have read and understood this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address, postal address)
• Travel preferences and requirements
• Booking and transaction history
• Communications you send to us
• Feedback and survey responses

We also collect certain information automatically when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website or source

How We Use Your Information

We use the information we collect to:

• Process your travel bookings and enquiries
• Communicate with you about your trips and services
• Provide customer support and respond to your requests
• Improve our website and services
• Send relevant travel information and updates (with your consent)
• Comply with legal obligations

Legal Basis for Processing

Under UK data protection law, we process your personal data on the following legal bases:

• Contract: To fulfil our obligations when you book travel services with us
• Consent: When you have given us permission to contact you for marketing purposes
• Legitimate interests: To improve our services and protect our business
• Legal obligation: To comply with applicable laws and regulations

Data Sharing

We may share your information with:

• Travel suppliers (hotels, airlines, tour operators) to fulfil your bookings
• Payment processors to complete transactions
• Professional advisers (accountants, lawyers) as required
• Regulatory authorities when legally required

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Booking records are typically retained for seven years after the travel date.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Object to processing of your information
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

International Transfers

When you book travel to destinations outside the UK, we may need to transfer your information to travel suppliers in those countries. We ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

adenicalda
47 Deansgate Avenue
Manchester, M3 2BW
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.